I left my car at the service centre in Montréal, Québec during a business trip. The service was booked a week earlier.
Surprise #1: No Model S loaner for me available. Surprise #2, No vehicle loaner available at all! They called me a taxi.
Are they too busy? Was it a lack of planning? I had a strange feeling, the lady looked at the manager with an unusual look. The next day, someone brought me a Ford Fusion. (Really?)
I was contacted later telling me the strange high pitch sound coming from the drive train needed attention/help from the Tesla engineers. That meant coming back to Ottawa without my Model S.
Because they brought me an half full tank car, I had to stop at the pump on my way to Gatineau. Ford fusion seats are way too soft for long drives, my back is soar! 🙂
I called Tesla in California to describe the experience. To be continued.
A lot of people in California are working hard to make everything perfect. It’s unfortunate that the Montreal service centre is not following the same standards of excellence. Although, Kathy at the front desk, was very professional.