After such a great service, I could not remain silent and had to share my experience. A TESLA ranger came from Montréal to the Ottawa/Gatineau area to help out a few Model S owners including me. He came to my place at around 19h00.
My 3 issues:
- Little noise, sometimes coming from the direction when turning at low speed (while parking for example).
- Unstable high power wall charger cable connection.
- A Little rusted signal light from the passenger side.
At 19h00 pm, I was expecting him to only fix the cable connection. Marcin said: “I drove a long distance, might as well do as much as I possibly can”. He left our place past 22h30! He totally exceeded my expectations by fixing all three of the issues. While he was disassembling the car to fix the direction noise, he took the time to explain to me what the problem was while still remaining efficient during the repair.
Marcin is very professional, meticulous and passionate about his work. He also did a courtesy check of the car’s fluid and filled up my windshield washer tank. 🙂
Having the chance to see a live expert taking good care of your car as if it was his own is priceless. When I see people like Marcin, I feel in good hands and happy they are in line with the company’s philosophy. Thank you for such an outstanding service TESLA.