A devoted and passionate company attracts devoted and passionate people.

After such a great service, I could not remain silent and had to share my experience. A TESLA ranger came from Montréal to the Ottawa/Gatineau area to help out a few Model S owners including me. He came to my place at around 19h00.

My 3 issues:

  1. Little noise, sometimes coming from the direction when turning at low speed (while parking for example).
  2. Unstable high power wall charger cable connection.
  3. A Little rusted signal light from the passenger side.

At 19h00 pm, I was expecting him to only fix the cable connection. Marcin said: “I drove a long distance, might as well do as much as I possibly can”. He left our place past 22h30! He totally exceeded my expectations by fixing all three of the issues. While he was disassembling the car to fix the direction noise, he took the time to explain to me what the problem was while still remaining efficient during the repair.

Image

Marcin is very professional, meticulous and passionate about his work. He also did a courtesy check of the car’s fluid and filled up my windshield washer tank. 🙂

Having the chance to see a live expert taking good care of your car as if it was his own is priceless. When I see people like Marcin, I feel in good hands and happy they are in line with the company’s philosophy. Thank you for such an outstanding service TESLA.

Advertisement

Back at the pump

backAtThePump

I left my car at the service centre in Montréal, Québec during a business trip. The service was booked a week earlier.

Surprise #1: No Model S loaner for me available. Surprise #2, No vehicle loaner available at all! They called me a taxi.

Are they too busy? Was it a lack of planning? I had a strange feeling, the lady looked at the manager with an unusual look. The next day, someone brought me a Ford Fusion. (Really?)

I was contacted later telling me the strange high pitch sound coming from the drive train needed attention/help from the Tesla engineers. That meant coming back to Ottawa without my Model S.

Because they brought me an half full tank car, I had to stop at the pump on my way to Gatineau. Ford fusion seats are way too soft for long drives, my back is soar! 🙂

I called Tesla in California to describe the experience. To be continued.

A lot of people in California are working hard to make everything perfect.  It’s unfortunate that the Montreal service centre is not following the same standards of excellence. Although, Kathy at the front desk, was very professional.